FAQ

Frequently Asked Questions?

Where is my order?

All orders are delivered on Tuesday or Wednesday. Sunday is the last day to update your order for the following weeks delivery.


Where is your store located, and what are the hours? Can I pick up a box?

We have no retail location. We are only a delivery service.


What is your delivery area?

We deliver to the entire metro Orlando area including Altamonte Springs, Windemere, St Cloud, Winter Springs, and all points in between.


Is everything you offer grown in Florida?

No, when available we will always buy Florida grown produce but when Florida produce isn't available we work with local distributors who supply Orlando's best restaurants with their produce.


Is everything you offer grown Organic?

No. We do get a number of organic products however to provide the menu variety all year long we also buy conventionally grown produce.


What is the difference between the boxes?

The starter box contains at least 10 different items including the salad basic, vegetables for roasting, frying or raw, and fruits for snacking. The big box offers even more variety including 20 different for a home made salad, vegetables for roasting, frying or raw, and fruits for snacking.


What size box is right for me?

If you're a household of 2 or more that eats a lot of salads, juices, or is vegetarian, you definately want the big box. The starter box is a 1/2 bushel box and the big box is 1 7/8 bushel.


Can I just order one-time or bi-weekly?

Sure thing. If you want to try us out just select your box size and choose the one-time delivery. You can add your weekly or bi-weekly subscription later by placing a new order.


Do I have to stay with the same order forever?

Not at all. You can upgrade, downgrade or pause weekly.


How do your prices compare to those of the supermarkets?

Our prices tend to be very competitive compared to the big chain grocery stores. And of course, the quality of our products is superior to the grocery store plus we bring it right to your door.


How fresh is your produce?

We don't warehouse our products and n many cases our produce is harvested within a week of delivery to ensure the freshest high quality products.

Any leftovers at the end of the week are donated to local food banks.

Do you offer anything besides produce?

Nope. Just fruits, vegetables, and herbs.


Can I customize my order?

Yes. After your purchase you can choose items you don't want in your order. You can also send us feedback about your orders and we'll try to accomidate. Our goal is to provide the staples for cooking amazing home cooked meals and healthy snacks for our Orlando customers.


Do you guarantee your service?

Yes. If you're dissatisfied with any of your produce, service, or delivery, please let us know and we'll do our best to make it right.


Is there membership, delivery, registration, annual, or other hidden fees?

Nope. We keep it simple big box or starter box.


Do I have to be home to receive a delivery?

No! We'll deliver your box to the front door unless you give us special instructions. We offer morning and evening deliveries to fit your schedule.


Do you deliver to businesses?

Yes. Please include any special instructions needed for a successful delivery.


Should I call you if I need to skip a delivery?

Please fill out the form here

How do I cancel a delivery?

Please complete the form here


I forgot I had a delivery today. I don't want it. Can I still cancel it?

Unfortunately on delivery day we've already purchased and packaged your order. You could donate it to a food bank, gift your box to a neighbor, friend, relative, or local wildlife


I live in a gated community. Can I still get deliveries?

Yes. Please take the needed steps for our delivery driver to access your delivery location. (eg. Notify your security guard or add Get Florida Produce to your list of approved vendors.) Please notify us in the delivery instructions about gate codes or where specifically the box should be delivered.


I live in an apartment building. Can I still get deliveries?

Yes, Please provide additional details about how to access your complex, find your apartment, the floor number and best way to find your unit within the complex.


Can you please deliver another day?

We currently offer 2 deliveries days Tuesday Evening and Wednesday Morning.


What time of the day will the delivery be made?

Morning deliveries will happen before noon in most cases. Evening deliveries will be delivered by 9pm


The website said I would get... and I didn't get any! :(

Our menu is always changing and we can't guarantee specific items from week to week because a variety of reasons. You can send in a request and we'll do our best to accomidate..


I received a bad produce item/I am missing a produce item, what now?

Occasionally a bad item might slip by us, or we might miss an item when packing your box. If you receive any produce that you are not happy with, or you are missing an item, just let us know, and we'll make it right in your next delivery.


What methods of payment do you accept?

We accept Paypal, American Express, Discover, Visa, and Mastercard credit/debit cards. We can not accept SNAP payments at the moment.


Do you share your customer info with anyone? I don't want to be spammed!

We hate spam too. We promise not to sell your data to advertisers.


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